Bitso Review 2025

Introduction

Bitso is a leading cryptocurrency exchange platform based in Mexico, serving as a gateway for individuals and businesses to buy, sell, and trade cryptocurrencies. Founded in 2014 by Ben Peters, Pablo González, and Daniel Vogel, Bitso has emerged as a prominent player in the Latin American cryptocurrency market, offering a range of services to cater to the growing demand for digital assets in the region.

The platform provides users with a user-friendly interface and robust trading infrastructure, enabling seamless cryptocurrency transactions and investment opportunities. Bitso supports a variety of cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), Litecoin (LTC), and others, allowing users to diversify their investment portfolios and access a wide range of trading pairs.

One of Bitso’s key features is its focus on financial inclusion, aiming to provide accessible and affordable financial services to individuals across Latin America. Through its innovative products and services, Bitso aims to empower individuals to participate in the global digital economy and harness the potential of blockchain technology for financial empowerment.

In addition to its trading platform, Bitso offers a suite of financial services tailored to the needs of its users. This includes Bitso Transfer, a cross-border payments solution that enables users to send and receive remittances using cryptocurrencies, providing a faster and more cost-effective alternative to traditional remittance channels.

Bitso is also committed to regulatory compliance and security, implementing robust measures to protect user funds and ensure compliance with local regulations. The platform adheres to strict Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures, providing users with a safe and secure environment to trade and transact cryptocurrencies.

Overall, Bitso plays a vital role in the cryptocurrency ecosystem in Latin America, serving as a bridge between traditional financial systems and the emerging digital economy. With its user-centric approach, innovative products, and commitment to financial inclusion, Bitso continues to drive the adoption of cryptocurrencies and blockchain technology across the region, shaping the future of finance in Latin America and beyond.

Bitso Platform Attributes

• User-Friendly Interface: Bitso offers an intuitive and easy-to-use trading platform, making it accessible for users of all experience levels.
• High Liquidity: The platform boasts high liquidity, allowing users to execute trades quickly and efficiently without significant price slippage.
• Advanced Security Measures: Bitso prioritizes the security of user funds and personal information, implementing advanced security protocols such as two-factor authentication (2FA), cold storage for the majority of digital assets, and regular security audits.
• Regulatory Compliance: As a licensed cryptocurrency exchange in Mexico, Bitso adheres to regulatory standards and compliance requirements, ensuring transparency and trustworthiness for users and regulators alike.
• Diverse Asset Selection: Bitso supports a wide range of cryptocurrencies for trading, providing users with diverse investment opportunities and trading pairs.
• Responsive Customer Support: Bitso offers responsive customer support services to assist users with inquiries, technical issues, and account-related matters, enhancing the overall user experience.
• Mobile Accessibility: The platform provides a mobile trading app for iOS and Android devices, enabling users to access trading services on the go, anytime and anywhere.

Bitso demonstrates a strong set of platform attributes, including user-friendly interface, high liquidity, and advanced security measures. The platform’s commitment to regulatory compliance, diverse asset selection, and responsive customer support further enhances its appeal to cryptocurrency traders and investors, particularly in the Latin American market.

With its emphasis on providing a secure and reliable trading environment, Bitso has established itself as a leading cryptocurrency exchange in Mexico and beyond. While there may be areas for improvement, such as expanding asset offerings and enhancing trading tools, Bitso continues to innovate and evolve to meet the needs of its growing user base, solidifying its position as a trusted and reputable platform in the cryptocurrency ecosystem.

The Pros and Cons

Pros

• Regulatory Compliance: Bitso is a licensed cryptocurrency exchange in Mexico, providing users with a regulated and compliant trading environment. This enhances transparency and trust among users and regulators alike.
• User-Friendly Interface: Bitso offers an intuitive and easy-to-use trading platform, suitable for users of all experience levels. This makes it accessible for both novice and experienced traders.
• High Liquidity: Bitso boasts high liquidity, enabling users to execute trades quickly and efficiently without significant price slippage. This ensures a smooth trading experience, even during periods of high volatility.
• Diverse Asset Selection: Bitso supports a wide range of cryptocurrencies for trading, providing users with diverse investment opportunities and trading pairs. This allows users to access popular cryptocurrencies as well as emerging altcoins.
• Responsive Customer Support: Bitso provides responsive customer support services to assist users with inquiries, technical issues, and account-related matters. This enhances the overall user experience and helps address any issues promptly.

Cons

• Limited Geographic Availability: Bitso primarily serves users in Mexico, limiting its availability to users in other regions. This may restrict access for international users who wish to trade on the platform.
• Limited Trading Features: Bitso may have limited trading features compared to other global cryptocurrency exchanges, particularly for users interested in advanced trading strategies or derivative products. This could be a drawback for experienced traders seeking more sophisticated trading options.
• Security Concerns: While Bitso emphasizes security, no exchange is immune to security breaches or cyber attacks. Users should remain vigilant and take appropriate precautions to protect their funds and personal information.
• Limited Fiat Currency Support: Bitso may have limited support for fiat currencies compared to exchanges operating in other regions. This could be a drawback for users who prefer to trade in their local currency or require access to a wider range of fiat currency trading pairs.
• Dependence on Local Regulations: Bitso’s operations are subject to local regulations in Mexico, which could impact its ability to innovate or expand its services. This regulatory dependence may limit the platform’s growth potential compared to exchanges operating in more crypto-friendly jurisdictions.

Overall, Bitso offers a regulated and user-friendly platform with high liquidity and a diverse selection of cryptocurrencies. While the exchange may have some limitations, such as geographic availability and trading features, it remains a reputable choice for users in Mexico and beyond. With its commitment to compliance, security, and customer support, Bitso continues to play a significant role in fostering cryptocurrency adoption and innovation in the Latin American market.

Brokerage Services

Bitso offers a range of brokerage services to facilitate cryptocurrency trading and investment. These services are designed to cater to the diverse needs of users, providing them with access to the cryptocurrency market in a convenient and efficient manner. Here are the brokerage services offered by Bitso:

• Cryptocurrency Buying and Selling: Bitso enables users to buy and sell a wide range of cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), Litecoin (LTC), and others. Users can easily purchase cryptocurrencies using fiat currency or other digital assets supported by the platform.
• Fiat Currency Deposit and Withdrawal: Bitso allows users to deposit and withdraw fiat currency, such as Mexican pesos (MXN), through various payment methods. This enables users to fund their accounts with fiat currency and withdraw their funds back to their bank accounts as needed.
• Brokerage Orders: Bitso offers brokerage orders for users who prefer to execute trades at market prices. These orders are executed instantly at the prevailing market price, providing users with a hassle-free trading experience without the need to place limit orders or wait for order fulfillment.
• API Trading: Bitso provides an application programming interface (API) for users who wish to integrate automated trading strategies or build custom trading bots. The API allows users to execute trades programmatically and access real-time market data, enabling them to implement advanced trading strategies efficiently.
• Over-the-Counter (OTC) Trading: Bitso offers over-the-counter (OTC) trading services for users who wish to execute large trades outside of the public order book. This service is particularly beneficial for institutional investors or high-net-worth individuals who require liquidity and price privacy for their large transactions.
• Margin Trading: Bitso offers margin trading services, allowing users to trade cryptocurrencies with leverage. Margin trading enables users to amplify their trading positions and potentially increase their profits, but it also involves higher risks due to potential losses exceeding the initial investment.
• Mobile Trading App: Bitso provides a mobile trading app for iOS and Android devices, allowing users to access brokerage services on the go. The mobile app offers a user-friendly interface and essential trading features, enabling users to monitor their portfolios and execute trades from anywhere with an internet connection.

Overall, Bitso’s brokerage services cater to both retail and institutional traders, providing them with access to a wide range of cryptocurrencies, trading options, and convenient trading tools. Whether users are looking to buy and hold cryptocurrencies for the long term or actively trade in the market, Bitso offers the necessary services and features to support their trading activities effectively.

Payment Methods

Bitso offers various payment methods to facilitate the deposit and withdrawal of funds on its platform. These payment methods are tailored to meet the needs of users in Mexico and provide convenient options for funding their accounts and accessing their funds. Here are the payment methods supported by Bitso:

• Bank Transfers: Bitso allows users to deposit funds into their accounts via bank transfers from supported banks in Mexico. Users can initiate bank transfers from their bank accounts directly to Bitso’s designated bank account, enabling them to fund their Bitso account with Mexican pesos (MXN).
• Cash Deposits: Bitso supports cash deposits at partnered convenience stores and retail locations in Mexico. Users can deposit cash into their Bitso accounts by visiting a participating location and providing their Bitso account details. This option provides users with a convenient way to fund their accounts using cash.
• SPEI (Interbank Electronic Payment System): Bitso facilitates deposits and withdrawals via the SPEI system, which allows users to transfer funds electronically between participating banks in Mexico. Users can initiate SPEI transfers from their bank accounts to Bitso’s designated bank account, enabling them to fund their Bitso account with Mexican pesos (MXN) or withdraw funds from their Bitso account to their bank account.
• Cryptocurrency Deposits: Bitso supports deposits of various cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), Litecoin (LTC), and others. Users can deposit supported cryptocurrencies into their Bitso accounts from external wallets or other cryptocurrency exchanges, providing them with flexibility in funding their accounts.
• OXXO Deposits: Bitso also supports cash deposits via OXXO, a popular convenience store chain in Mexico. Users can deposit cash into their Bitso accounts by generating a payment barcode within the Bitso app or website and presenting it at an OXXO store for payment. This option provides users with an additional cash deposit option for funding their accounts.

Overall, Bitso offers a range of payment methods to accommodate the preferences and needs of users in Mexico. Whether users prefer bank transfers, cash deposits, electronic transfers via SPEI, or cryptocurrency deposits, Bitso provides convenient options for funding their accounts and accessing their funds on the platform.

Registration Process

How to Open an Account

• Visit the Bitso Website: Go to the official Bitso website at www.bitso.com
• Click on “Sign Up”: Locate the “Sign Up” button on the homepage and click on it to initiate the registration process.
• Provide Email and Password: Enter your email address and create a secure password for your Bitso account.
• Verify Email: Check your email inbox for a verification email from Bitso. Click on the verification link provided in the email to verify your email address.
• Complete Personal Information: Provide your personal information, including your full name, date of birth, and nationality.
• Verify Identity: Depending on your location and the level of verification required, you may need to verify your identity by providing additional documentation, such as a government-issued ID or passport.
• Set Up Two-Factor Authentication (2FA): Enable two-factor authentication (2FA) for added security. This typically involves using an authentication app or receiving SMS codes to verify your identity during login.
• Agree to Terms and Conditions: Review and accept Bitso’s terms and conditions and privacy policy to proceed with the registration process.
• Complete Registration: Once you have provided all the necessary information and completed the verification process, your Bitso account will be successfully created.

Overall, the Bitso registration process is designed to be simple and secure, allowing users to create an account and start trading cryptocurrencies efficiently. By following the outlined steps and completing the necessary verification procedures, users can access the full range of features and services offered by Bitso.

Deposit & Withdrawal Options

Deposit Options

• Bank Transfer: Deposit funds into your Bitso account via bank transfer. This option allows you to transfer money directly from your bank account to your Bitso account. Bitso typically provides bank account details for users to initiate the transfer. Bank transfer is a convenient option for users who prefer to deposit fiat currency into their Bitso account. It offers a direct and secure way to fund your account, although processing times may vary depending on your bank and location.
• Cryptocurrency Deposit: Deposit cryptocurrencies into your Bitso account. This option allows you to transfer various cryptocurrencies from your external wallet or exchange to your Bitso account. Bitso provides unique deposit addresses for each supported cryptocurrency. Cryptocurrency deposit is ideal for users who already hold digital assets and wish to trade them on Bitso. It offers fast and convenient fund transfers without the need for traditional banking channels. However, users should ensure they send the correct cryptocurrency to the designated deposit address.

Withdrawal Options

• Bank Transfer: Withdraw funds from your Bitso account via bank transfer. This option enables you to transfer funds from your Bitso account to your bank account. You’ll need to provide your bank account details for Bitso to process the withdrawal. Bank transfer withdrawal provides a reliable method for converting cryptocurrency or fiat funds held on Bitso into traditional currency. While it may involve processing fees and longer processing times compared to cryptocurrency withdrawals, it offers a convenient way to access your funds.
• Cryptocurrency Withdrawal: Withdraw cryptocurrencies from your Bitso account. This option allows you to transfer cryptocurrencies from your Bitso wallet to an external wallet address. You’ll need to specify the withdrawal amount and provide the destination wallet address. Cryptocurrency withdrawal offers flexibility and control over your digital assets. It’s suitable for users who prefer to maintain custody of their cryptocurrencies in personal wallets or wish to transfer funds to other exchanges for trading. However, users should ensure they input the correct withdrawal address to avoid loss of funds.

How to Deposit Funds

• Log in to Your Bitso Account: Visit the Bitso website and log in to your account using your credentials.
• Navigate to the Deposit Section: Once logged in, find and click on the “Deposit” section within your account dashboard.
• Choose Your Preferred Deposit Method: Select either “Bank Transfer” or “Cryptocurrency Deposit” based on your preference and the type of funds you wish to deposit.
• Follow the Provided Instructions: Follow the instructions provided by Bitso for the selected deposit method. This may involve providing necessary details for bank transfer or copying the deposit address for cryptocurrency deposit.
• Initiate the Deposit: Complete the necessary steps to initiate the deposit, which may include transferring funds from your bank account or sending cryptocurrencies from an external wallet or exchange.

How to Withdraw Funds

• Log in to Your Bitso Account: Access your Bitso account by logging in with your credentials.
• Navigate to the Withdrawal Section: Locate and click on the “Withdrawal” section within your account dashboard.
• Select Your Preferred Withdrawal Method: Choose either “Bank Transfer” or “Cryptocurrency Withdrawal” depending on the type of funds you want to withdraw.
• Provide Necessary Details: Enter the required information, such as recipient bank account details for bank transfer or destination wallet address for cryptocurrency withdrawal.
• Confirm the Withdrawal: Review the details of your withdrawal request and confirm to proceed with the transaction.
• Wait for Processing: Allow some time for Bitso to process your withdrawal request. Processing times may vary depending on the selected withdrawal method and other factors.

Trading Platform

Bitso, one of the leading cryptocurrency exchanges in Latin America, operates its trading platform using proprietary technology developed in-house. This bespoke trading platform is tailored to meet the specific needs of cryptocurrency traders in the region and offers a user-friendly interface combined with advanced features for seamless trading experiences. While Bitso has developed its platform internally, it draws inspiration from industry best practices and continuously evolves to meet the evolving demands of the market.

Key Aspects

Key features of the Bitso trading platform include:

• Intuitive User Interface: Bitso’s trading platform boasts an intuitive and user-friendly interface, making it accessible to both novice and experienced traders. The platform’s design prioritizes simplicity and ease of navigation, allowing users to execute trades with minimal effort.
• Advanced Order Types: Traders on Bitso can access various order types to execute their trading strategies effectively. These include market orders, limit orders, stop orders, and conditional orders, providing users with flexibility and control over their trades.
• Real-Time Market Data: Bitso provides real-time market data, including price charts, order book depth, and trade history, to empower traders with the information they need to make informed decisions.
• Mobile Trading App: Bitso offers a mobile trading app for both iOS and Android devices, allowing users to trade cryptocurrencies on the go. The mobile app provides the same functionality as the web-based platform, enabling seamless trading experiences across different devices.
• Liquidity and Market Depth: Bitso’s trading platform benefits from deep liquidity across a range of cryptocurrency pairs, ensuring competitive pricing and efficient order execution for traders.
• Security Measures: Bitso prioritizes the security of user funds and personal information. The trading platform incorporates robust security measures, including two-factor authentication (2FA), cold storage for the majority of funds, and regular security audits to mitigate the risk of cyber threats and unauthorized access.
• Customer Support: Bitso offers responsive customer support to assist users with any queries or issues they may encounter while using the trading platform. Support channels include email, live chat, and a comprehensive knowledge base.

Overall, Bitso’s proprietary trading platform provides a solid foundation for cryptocurrency trading in the Latin American market. With its user-friendly interface, advanced features, and commitment to security, Bitso continues to play a pivotal role in driving cryptocurrency adoption and financial inclusion in the region.

FAQs

Below you may see common FAQs about Bitso:

• What is Bitso?
  Bitso is a cryptocurrency exchange platform that allows users to buy, sell, and trade various cryptocurrencies, including Bitcoin, Ethereum, and Ripple (XRP), among others.
• Is Bitso safe to use?
  Bitso prioritizes the security of user funds and personal information. The platform employs robust security measures, including encryption, two-factor authentication (2FA), and cold storage for the majority of funds.
• How do I create an account on Bitso?
  To create an account on Bitso, simply visit the Bitso website and click on the “Sign Up” or “Register” button. You’ll need to provide some basic information and verify your identity to complete the registration process.
• What payment methods does Bitso support?
  Bitso supports various payment methods, including bank transfers, debit/credit cards, and electronic wallets, depending on your location and currency preferences.
• How long does it take for deposits and withdrawals to process on Bitso?
  Deposit and withdrawal processing times on Bitso can vary depending on the chosen payment method and other factors. Bank transfers may take a few business days to process, while cryptocurrency transactions are typically faster.
• Does Bitso offer customer support?
  Yes, Bitso offers customer support to assist users with any queries or issues they may encounter. Support channels include email, live chat, and a comprehensive knowledge base.
• Does Bitso have a mobile app?
  Yes, Bitso provides a mobile app for both iOS and Android devices, allowing users to access the platform and trade cryptocurrencies on the go.
• What cryptocurrencies can I trade on Bitso?
  Bitso offers a variety of cryptocurrencies for trading, including Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), Litecoin (LTC), and Bitcoin Cash (BCH), among others.
• Is there a fee for trading on Bitso?
  Yes, Bitso charges trading fees that vary depending on the trading volume and market conditions. You can find detailed information about the fee structure on the Bitso website.
• Can I use Bitso outside of Mexico?
  Yes, Bitso is accessible to users in multiple countries, although certain features and services may be limited based on your location and regulatory requirements.

The above FAQs aim to provide users with answers to common questions they may have about using Bitso for cryptocurrency trading.

Customer Support

Bitso offers a range of customer support options to assist users with any queries or issues they may encounter while using the platform. Below are the offered customer support options and response time:

• Email Support: Bitso provides email support for users who prefer to communicate via email. Users can reach out to Bitso’s support team by sending an email to the designated support email address. Response Time: The response time for email inquiries can vary depending on the volume of requests and the complexity of the issue. Generally, users can expect a response within 24 to 48 hours during business days.
• Live Chat: Bitso offers live chat support through its website, allowing users to chat with a support representative in real-time. The live chat feature is convenient for addressing urgent inquiries or receiving immediate assistance. The response time for live chat support is typically prompt, with users receiving assistance within a few minutes of initiating a chat session.
• Knowledge Base: Bitso maintains a comprehensive knowledge base on its website, containing articles, guides, and FAQs covering a wide range of topics related to using the platform, trading cryptocurrencies, security measures, and more. Users can access information and solutions instantly through the knowledge base without needing to wait for a response from the support team.

Overall, Bitso’s customer support options provide users with multiple channels to seek assistance and resolve issues effectively. The combination of email support, live chat, and a knowledge base ensures that users can choose the most convenient method based on their preferences and the urgency of their inquiries. While response times may vary, Bitso strives to address user inquiries promptly and provide satisfactory resolutions to support their trading experience on the platform.

Social Media

Bitso maintains an active presence on various social media platforms, using them to engage with its user base, share updates, and provide customer support. Here’s a list and review of Bitso’s social media accounts:

• X (Twitter):
  Bitso’s X account (@Bitso) is one of its primary communication channels, where it shares platform updates, industry news, educational content, and announcements. The account also responds to user inquiries and feedback.
• Facebook:
  Bitso’s Facebook page serves as another platform for sharing updates, news, and educational content with its audience. Users can also interact with Bitso and other community members through comments and messages.
• Instagram:
  Bitso’s Instagram account (@bitsoapp) focuses on visual content, sharing images and stories related to cryptocurrency, blockchain technology, and the Bitso platform. The account also promotes events and initiatives.
• LinkedIn:
  Bitso’s LinkedIn page provides professional updates, company news, and industry insights. It also serves as a platform for recruitment and networking within the cryptocurrency and blockchain space.
• Telegram:
  Bitso’s Telegram channel is used to broadcast announcements, updates, and important information directly to users who have subscribed to the channel. It also facilitates community discussions and provides customer support.
• Reddit:
  Bitso maintains a presence on Reddit through its official subreddit (/r/Bitso), where users can discuss Bitso-related topics, ask questions, and share their experiences. Bitso representatives also participate in discussions and provide support.
• YouTube:
  Bitso’s YouTube channel features educational videos, tutorials, and interviews with industry experts. It serves as a valuable resource for users looking to learn more about cryptocurrency trading and blockchain technology.

Overall, Bitso’s social media presence allows it to connect with users across different platforms, share valuable content, and provide timely support. By maintaining active and engaging social media accounts, Bitso fosters a sense of community and transparency while keeping users informed about platform updates and developments in the cryptocurrency space.

Conclusion

In conclusion, Bitso stands as a prominent cryptocurrency exchange platform that has solidified its position within the digital asset trading landscape. With its user-friendly interface, robust security measures, and diverse range of supported cryptocurrencies, Bitso offers both novice and experienced traders a reliable avenue for engaging in cryptocurrency trading activities. The platform’s commitment to regulatory compliance, evidenced by its licensing and adherence to industry standards, instills confidence among users and contributes to a secure trading environment. Furthermore, Bitso’s dedication to customer support, evidenced by its various support channels and responsive assistance, underscores its commitment to user satisfaction. As Bitso continues to innovate and expand its services, it remains a key player in the cryptocurrency ecosystem, facilitating the seamless exchange of digital assets for users across the globe.

Supported Cryptocurrencies 

The table below detailing the supported cryptocurrencies on Bitso:

ASSET	Network	Trading Pairs
Bitcoin (BTC)	BTC	BTC/MXN, BTC/ETH, BTC/XRP, BTC/BCH, BTC/LTC, BTC/TUSD
Ethereum (ETH)	ETH	ETH/MXN, ETH/BTC, ETH/XRP, ETH/BCH, ETH/LTC, ETH/TUSD
Ripple (XRP)	XRP	XRP/MXN, XRP/BTC, XRP/ETH, XRP/BCH XRP/LTC, XRP/TUSD
Bitcoin Cash (BCH)	BCH	BCH/MXN, BCH/BTC, BCH/ETH, BCH/XRP, BCH/LTC, BCH/TUSD
Litecoin (LTC)	LTC	LTC/MXN, LTC/BTC, LTC/ETH, LTC/XRP, LTC/BCH, LTC/TUSD
TrueUSD (TUSD)	ETH	TUSD/MXN, TUSD/BTC TUSD/ETH, TUSD/XRP, TUSD/BCH, TUSD/LTC
Chainlink (LINK)	ETH	LINK/MXN, LINK/BTC, LINK/ETH, LINK/XRP, LINK/BCH, LINK/LTC
Stellar (XLM)	XLM	XLM/MXN, XLM/BTC, XLM/ETH, XLM/XRP, XLM/BCH, XLM/LTC
EOS (EOS)	EOS	EOS/MXN, EOS/BTC, EOS/ETH, EOS/XRP, EOS/BCH, EOS/LTC
Cardano (ADA)	ADA	ADA/MXN, ADA/BTC, ADA/ETH, ADA/XRP, ADA/BCH, ADA/LTC
Polkadot (DOT)	DOT	DOT/MXN, DOT/BTC, DOT/ETH, DOT/XRP, DOT/BCH, DOT/LTC
Ethereum Classic (ETC)	ETC	ETC/MXN, ETC/BTC, ETC/ETH, ETC/XRP, ETC/BCH, ETC/LTC

Supported Countries

Argentina	Brazil	Chile
Colombia	Costa Rica	Dominican Republic
El Salvador	Guatemala	Honduras
Mexico	Nicaragua	Panama
Peru	United States (Limited States)	Uruguay
Venezuela	Ecuador	Paraguay
Bolivia

This table includes the countries where Bitso operates and provides its services. Please note that availability may vary.