Luno Review 2025

Introduction

Luno, founded in 2013, is a cryptocurrency exchange and wallet provider with a mission to make digital currencies accessible to everyone. Headquartered in London, UK, Luno has a significant presence in emerging markets such as Africa and Southeast Asia. The platform offers an intuitive interface for buying, selling, and storing Bitcoin and Ethereum, along with educational resources to help users understand cryptocurrency. Luno supports multiple fiat currencies and provides features like instant buy, secure wallets, and low transaction fees. Its emphasis on simplicity and regulatory compliance makes it an excellent choice for new crypto users looking to enter the market.

Luno Platform Attributes

• Mission-Driven: Founded in 2013, Luno aims to make digital currencies accessible to everyone, with a significant presence in emerging markets.
• User-Friendly Interface: Offers an intuitive platform for buying, selling, and storing Bitcoin and Ethereum, suitable for beginners.
• Educational Resources: Provides extensive educational materials to help users understand cryptocurrency and make informed decisions.
• Multiple Fiat Support: Supports various fiat currencies, making it easier for users in different regions to trade.
• Security Measures: Implements industry-standard security protocols including encryption and two-factor authentication.
• Mobile App: Available for iOS and Android, providing easy access to trading and account management.

Luno excels in its mission to make cryptocurrencies accessible, particularly in emerging markets like Africa and Southeast Asia. The platform’s user-friendly interface and extensive educational resources make it an excellent choice for beginners. Luno’s support for multiple fiat currencies facilitates easy trading across different regions. The platform’s robust security measures ensure a safe trading environment, further enhancing user trust. While Luno primarily focuses on Bitcoin and Ethereum, its simplicity and regulatory compliance make it a reliable option for new users entering the crypto market. However, advanced traders may find the platform’s features somewhat limited compared to more specialized exchanges. Overall, Luno is ideal for those seeking a straightforward and secure introduction to cryptocurrency trading.

The Pros and Cons

Pros

• Mission-Driven: Focuses on making digital currencies accessible, particularly in emerging markets.
• User-Friendly Interface: Intuitive design suitable for beginners.
• Educational Resources: Extensive materials to help users understand and trade cryptocurrencies.
• Multiple Fiat Support: Supports various fiat currencies, facilitating easy trading.
• Robust Security: Implements strong security measures including encryption and two-factor authentication.

Cons

• Limited Cryptocurrency Options: Primarily focuses on Bitcoin and Ethereum.
• Basic Trading Features: May not offer advanced trading tools for professional traders.

Luno is a great platform for beginners and users in emerging markets, offering a simple and secure way to trade Bitcoin and Ethereum. Its mission-driven approach and educational resources make it an excellent starting point for new traders. The platform’s support for multiple fiat currencies enhances its accessibility across different regions. However, the limited range of cryptocurrencies and basic trading features may not satisfy advanced traders looking for more sophisticated options. Luno is ideal for those seeking an easy and secure introduction to cryptocurrency trading.

Brokerage Services

• Cryptocurrency Exchange: Provides a platform for buying, selling, and trading Bitcoin and Ethereum.
• Spot Trading: Allows users to trade cryptocurrencies directly without leverage.
• Mobile Trading: Offers a mobile app for trading and managing accounts on the go.
• Educational Resources: Provides extensive educational materials to help users understand and trade cryptocurrencies.
• Regulated Platform: Operates as a regulated platform, ensuring compliance with financial regulations.
• Mission-Driven: Focuses on making digital currencies accessible, particularly in emerging markets.

Payment Methods

• Bank Transfer: Allows users to deposit funds into their Luno account via bank transfer.
• Credit/Debit Cards: Supports payments using credit and debit cards in certain regions.

Luno offers a straightforward selection of payment methods, including bank transfers and credit/debit cards, providing users with accessible options to fund their accounts. However, availability may vary depending on the user’s location, potentially limiting accessibility for users in regions with restricted payment options.

Registration Process

How to Open an Account

• Visit the Luno website: Go to the official Luno website.
• Click on “Sign Up”: Locate and click on the “Sign Up” button on the homepage.
• Provide Email and Password: Enter your email address and create a password for your account.
• Verify Email: Check your email inbox for a verification email from Luno and follow the instructions to verify your email address.
• Complete Profile: Provide additional information such as full name, date of birth, and address.
• Set up Two-Factor Authentication (2FA): Enable 2FA for added security.
• Agree to Terms and Conditions: Review and accept Luno’s terms and conditions.
• Fund Your Account: Deposit funds into your Luno account using one of the available payment methods.

Luno’s registration process is straightforward, requiring basic information, email verification, and optional two-factor authentication. The inclusion of two-factor authentication enhances account security. However, the absence of identity verification may raise concerns regarding compliance with regulatory standards and account security.

Deposit & Withdrawal Options

Deposit Options

• Bank Transfer: Deposit funds into your Luno account via bank transfer. Provide the necessary details for the transfer.
• Cryptocurrency: Deposit various cryptocurrencies into your Luno account by transferring funds from your external wallet or another exchange.

Withdrawal Options

• Bank Transfer: Withdraw funds from your Luno account to your linked bank account via bank transfer. Provide your bank account details for the transfer.
• Cryptocurrency: Withdraw cryptocurrencies from your Luno account to your external wallet by specifying the withdrawal amount and providing the destination wallet address.

How to Deposit Funds

• Log in to Your Luno Account: Visit the Luno website and log in to your account using your credentials.
• Navigate to the Deposit Section: Once logged in, find and click on the “Deposit” section within your account dashboard.
• Choose Your Preferred Deposit Method: Select the desired deposit method, such as bank transfer or cryptocurrency.
• Follow the Provided Instructions: Luno will provide you with instructions on how to complete the deposit process based on your chosen method.
• Initiate the Deposit: Follow the provided instructions to initiate the deposit from your bank account or external wallet.

How to Withdraw Funds

• Log in to Your Luno Account: Access your Luno account by logging in with your credentials.
• Navigate to the Withdrawal Section: Locate and click on the “Withdrawal” section within your account dashboard.
• Select Your Preferred Withdrawal Method: Choose the desired withdrawal method, such as bank transfer or cryptocurrency.
• Provide Necessary Details: Enter the withdrawal amount and the destination address for withdrawals.
• Confirm the Withdrawal: Review the details of your withdrawal request and confirm to proceed with the transaction.

Luno offers users the flexibility to deposit and withdraw funds using bank transfer or cryptocurrency. The straightforward deposit and withdrawal processes, along with clear instructions, contribute to a user-friendly experience on the platform. However, the availability of deposit and withdrawal methods may vary depending on the user’s location.

Trading Platform

Luno offers its proprietary trading platform for buying, selling, and trading cryptocurrencies. The platform provides an intuitive interface for users to trade digital assets with ease.

Key Aspects

• Simplified Trading Experience: Luno provides a simplified trading experience suitable for beginners, with an intuitive interface and easy-to-use tools.
• Mobile App: The platform offers a mobile app for trading on the go, catering to users who prefer mobile devices for managing their investments.
• Educational Resources: Luno provides educational resources and guides to help users learn about cryptocurrencies and trading.

Luno’s user-friendly platform and mobile app make it an excellent choice for novice traders entering the cryptocurrency market. The availability of educational resources further supports users in their journey of understanding and investing in digital assets.

FAQs

• Is Luno available in my country?
  Luno operates in various countries around the world, but its availability may be subject to regulatory restrictions in certain jurisdictions. Users can check Luno’s website or contact customer support to confirm if the platform is available in their country.
• What cryptocurrencies can I buy and sell on Luno?
  Luno supports the buying and selling of several cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), Litecoin (LTC), and Bitcoin Cash (BCH). The availability of cryptocurrencies may vary depending on regional regulations and market demand.
• How can I deposit funds into my Luno account?
  Users can deposit funds into their Luno accounts using various payment methods, including bank transfers, credit/debit cards, and online payment platforms. Once deposited, funds can be used to buy cryptocurrencies or withdrawn to external wallets.
• What security measures does Luno employ to protect user funds?
  Luno prioritizes the security of user funds and employs robust security measures, including two-factor authentication (2FA), encryption protocols, and cold storage for the majority of funds. The exchange also conducts regular security audits to identify and address potential vulnerabilities.
• Does Luno charge fees for trading and transactions?
  Yes, Luno charges fees for trading and transactions, which may vary depending on the trading pair, trading volume, and other factors. Fees typically include a percentage-based commission on trades and may also include network fees for blockchain transactions.
• Is there a mobile app available for trading on Luno?
  Yes, Luno offers a mobile app for iOS and Android devices, allowing users to trade cryptocurrencies on the go. The app provides access to all the features available on the web-based platform, including trading, account management, and market analysis.
• How can I contact customer support on Luno?
  Luno provides customer support via email and live chat to assist users with any questions or issues they may encounter while using the platform. The support team strives to provide timely assistance and resolve user concerns effectively.

These FAQs address common questions and concerns that users may have about trading cryptocurrencies on Lbank and Luno’s platforms, providing clarity and guidance for potential investors.

Customer Support

Luno provides various customer support options for users of its crypto exchange:

• Help Center: Luno offers a comprehensive Help Center on its website, featuring FAQs, guides, and articles covering various topics related to cryptocurrency trading. Users can easily search for specific information or browse through the available categories.
• Email Support: Users can contact Luno’s customer support team via email for inquiries or issues. Response times may vary but typically range from a few hours to one business day.
• Live Chat: Real-time assistance is available through Luno’s live chat feature for account-related queries and technical issues. Users can expect relatively prompt responses within a few minutes during operational hours.

Luno offers a range of customer support options, including email, live chat, and a help center. Response times are generally satisfactory, with live chat providing immediate assistance and the help center offering instant access to self-help resources. Overall, Luno’s customer support services are efficient and effective in addressing user inquiries and issues.

Social Media

Luno maintains an active presence on various social media platforms, providing users with updates, educational content, and customer support.

• X (Twitter):
  Luno’s X account (@lunomoney) is a primary communication channel for platform updates, cryptocurrency news, and announcements. Users can follow Luno on Twitter to stay informed about new features, trading insights, and company developments. The account also engages with users by addressing inquiries and sharing relevant content to keep the community informed.
• Facebook:
  Luno’s Facebook page (LunoMoney) shares similar content to its Twitter account, including updates, educational articles, and market analysis. While not as actively updated as its Twitter account, Facebook serves as another platform for users to access Luno’s content and engage with the community through comments and shares.
• Instagram:
  Luno maintains an Instagram account (@lunomoney) where it shares visual content, such as cryptocurrency-related images, infographics, and educational materials. While less frequently updated compared to its Twitter and Facebook accounts, Instagram offers users a visually appealing way to stay connected with Luno and learn about its services.
• LinkedIn:
  Luno has a LinkedIn page (Luno) where it shares company updates, industry insights, and career opportunities. LinkedIn serves as a professional platform for users to connect with Luno, explore job openings, and stay updated on developments within the company.

Overall, Luno’s social media presence offers users multiple channels to stay informed about cryptocurrency news, platform updates, and market trends. With engaging content and active community interaction, Luno effectively utilizes social media to enhance the user experience and foster a sense of community among its users.

Conclusion

In conclusion, Luno provides a user-friendly platform for individuals to buy, sell, and store cryptocurrencies. With its intuitive interface, competitive fees, and robust security measures, Luno offers a convenient solution for users seeking to enter the cryptocurrency market. While its services may be limited to certain regions, Luno’s commitment to regulatory compliance, transparency, and customer support ensures a positive experience for its users.

Supported Cryptocurrencies

Below is a table detailing the supported cryptocurrencies on Luno’s platform:

 

Asset	Network	Trading Pairs
Bitcoin (BTC)	BTC	BTC/USD, BTC/EUR
Ethereum (ETH)	ETH	ETH/USD, ETH/EUR
Ripple (XRP)	XRP	XRP/USD, XRP/EUR
Litecoin (LTC)	LTC	LTC/USD, LTC/EUR
Bitcoin Cash (BCH)	BCH	BCH/USD, BCH/EUR
Cardano (ADA)	ADA	ADA/USD, ADA/EUR
Stellar (XLM)	XLM	XLM/USD, XLM/EUR
Chainlink (LINK)	LINK	LINK/USD, LINK/EUR
Polkadot (DOT)	DOT	DOT/USD, DOT/EUR
Dogecoin (DOGE)	DOGE	DOGE/USD, DOGE/EUR
Ethereum Classic (ETC)	ETC	ETC/USD, ETC/EUR
Dash (DASH)	DASH	DASH/USD, DASH/EUR

Supported Countries

Albania	Andorra	Australia
Austria	Belgium	Bosnia and Herzegovina
Bulgaria	China	Croatia
Cyprus	Czech Republic	Denmark
Egypt	Estonia	Ethiopia
Finland	France	Germany
Ghana	Greece	Hungary
Iceland	India	Indonesia
Ireland	Italy	Japan
Kenya	Latvia	Liechtenstein
Lithuania	Luxembourg	Malaysia
Malta	Monaco	Montenegro
Morocco	Netherlands	Nigeria
North Macedonia	Norway	Philippines
Poland	Portugal	Romania
San Marino	Serbia	Singapore
Slovakia	Slovenia	South Africa
South Korea	Spain	Sweden
Switzerland	Tanzania	Thailand
Uganda	United Kingdom	Vatican City
Vietnam	Zambia